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On-line learners may have different needs, expectations, and priorities than more traditional students. At Capella, we strive to understand and meet those needs, priorities and expectations. One way we do that is to measure learner satisfaction using standardized surveys. These surveys allow us to evaluate Capella's performance and to compare it to other similar institutions.

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Capella Results – Justin Lombardo

My name is Justin Lombardo. I am the Chief Learning Officer for a major academic medical center in the Midwest. My responsibility is the continuing education for the staff of the medical center. I would say there is probably three hallmarks that define superbly based higher education, and I think they are around rigor, they are around innovation and they are around care. And what I see in the programs of this University of Capella is clearly the rigor is there.

The second thing is the notion of innovation in education, and that is one that is typically been overlooked, the nature of innovation is around how do we innovate for the learners, how do we make a community of learners learn effectively, efficiently, holistically.

The innovation needs to be around the platforms of education, around the nature of networking in education. And again, I look at what this University does or what Capella does and the innovation goes hand-in-hand with the rigor of the discipline. That is unusual, that almost never happens in brick-and-mortar universities.

The third piece, it is notion of care, and this is something where a university like Capella could fall down, because when you have a broad network of global students and so many of them, the notion of caring for the student can easily get lost. But I see with what Capella does that nature of care being there, the nature of the faculty attentiveness to the student, the nature of the advising of the student, helping them select programs, working with them. It is about creating the system around you, the supports that are going to allow you to achieve what you need to achieve and that is caring for the student. That is no mean feat for a global virtual university to achieve, and I think that is one of the hallmarks of what you do exceptionally well.

© 2011 Capella University. All Rights Reserved.

Priorities Survey For Online Learners

The Noel-Levitz Priorities Survey for Online Learners (PSOL) is designed specifically for online learners. It asks learners to rate their satisfaction with several aspects of their experiences in online learning. Capella asks a sample of bachelors, masters, and doctoral learners to complete PSOL every quarter.

On the PSOL, students respond to "expectation statements" (e.g., "online course registration is convenient") to rate how important each expectation is to them and how satisfied they are that Capella meets each expectation. Two of the graphs below show how Capella compares to the PSOL national benchmark which represents approximately 120 different institutions. In each you can see the average ratings for:

  • All Capella respondents
  • Capella respondents at each degree level
  • Other PSOL respondents

The top graph compares responses on scales that reflect how an institution is perceived and how the institution performs on 4 categories of service. The second graph compares ratings on 3 individual satisfaction questions. The third graph shows responses to three questions specific to Capella, so no comparison information is available. All the data were gathered between Q3 2017 and Q1 2018.

Perceptions & Services
Priorities Survey for Online Learners 2017-2018

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Institutional Perceptions

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Instructional Services

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Academic Services

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Student Services

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Enrollment Services

1-Not Satisfied at all             7-Very Satisfied

Transcript

Perceptions & Services
PSOL 2017-2018

Ratings are on a 7-point scale, with 7 being the highest.

Perceptions and Services

Institutional Perceptions

Capella Overall: 5.88

  • Bachelor's: 6.00
  • Master's: 6.03
  • Doctoral: 5.59

PSOL National Benchmark: 5.94

Academic Services

Capella Overall: 6.05

  • Bachelor's: 6.08
  • Master's: 6.13
  • Doctoral: 5.91

PSOL National Benchmark: 5.96

Enrollment Services

Capella Overall: 6.25

  • Bachelor's: 6.14
  • Master's: 6.35
  • Doctoral: 6.18

PSOL National Benchmark: 6.06

Instructional Services

Capella Overall: 5.97

  • Bachelor's: 6.00
  • Master's: 6.04
  • Doctoral: 5.84

PSOL National Benchmark: 5.89

Student Services

Capella Overall: 6.00

  • Bachelor's: 6.06
  • Master's: 6.12
  • Doctoral: 5.80

PSOL National Benchmark: 5.90

Satisfaction
Priorities Survey for Online Learners 2017 - 2018

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Would enroll here again

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Satisfaction with university so far

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Expectations met

1-Not Satisfied at all             7-Very Satisfied

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Satisfaction
PSOL 2017-2018

Ratings are on a 7-point scale, with 7 being the highest.

Would you enroll here again?

Capella Overall: 5.82

  • Bachelor's: 5.97
  • Master's: 6.02
  • Doctoral: 5.45

PSOL National Benchmark: 5.90

Rate your overall satisfaction with your experience thus far.

Capella Overall: 5.89

  • Bachelor's: 5.91
  • Master's: 6.03
  • Doctoral: 5.69

PSOL National Benchmark: 5.84

Where your expectations met?

Capella Overall: 5.25

  • Bachelor's: 5.32
  • Master's: 5.36
  • Doctoral: 5.02

PSOL National Benchmark: 5.19

Capella Degree
Priorities Survey for Online Learners 2017 - 2018

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1-Not Satisfied at all             7-Very Satisfied

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Capella Degree
PSOL 2017-2018

Ratings are on a 7-point scale, with 7 being the highest.

Capella gives the most efficient, direct path to completing my degree.

Capella Overall: 6.04

Capella degrees are recognized, respected in my profession and by employers.

Capella Overall: 5.86

Skills and knowledge obtained at Capella are immediately applicable to my career.

Capella Overall: 6.16

National Survey of Student Engagement

Each year Capella participates in the National Survey of Student Engagement (NSSE). In 2017, all Capella undergraduate students that were the equivalent of first-year or senior level students were invited to participate.

Results reported here are from students at the senior-year level. Capella's results are compared to the survey's the national sample results, which represent over 300,000 senior learners from several hundred institutions.

NSSE focuses on student participation in programs and activities and their interactions with faculty and other students. The results provide a picture of how undergraduates spend their time and what they gain from attending college The graphs below represent several aspects of that picture.

  • The first graph shows 7 engagement indicators or benchmarks. Each indicator comprises several items, and NSSe calculates the score based on a 60-point scale.
  • Below that is the Quality of Interactions graph which shows what students thought about their interactions with 5 different groups.
  • The next graph shows how much experience at the institution has contributed to the development of 10 general skills and abilities.
  • The bottom graph shows what students thought was emphasized in the coursework.

NSSE Benchmark Comparisons
National Survey for Student Engagement

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High-Order learning

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Qualitative Reasoning

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Quality of Interactions

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Reflective & Integrative Learning

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Discussion with Diverse Others

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Learning Strategies

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Effective Teaching Practices

Weighted average on a 60-point scale 

Transcript

Benchmark Comparisons

National Survey of Student Engagement

Higher-Order Learning

Capella: 46.3
NSSE Benchmark
: 40.0

Reflective & Integrative Learning

Capella: 40.3
NSSE Benchmark
: 38.0

Learning Strategies

Capella: 43.2
NSSE Benchmark
: 38.7

Quantitative Reasoning

Capella: 29.7
NSSE Benchmark
: 29.9

Discussions with Diverse Others

Capella: 39.9
NSSE Benchmark
: 40.5

Effective Teaching Practices

Capella: 41.5
NSSE Benchmark
: 39.6

Quality of Interactions

Capella: 47.9
NSSE Benchmark
: 42.2

Quality of Interactions
National Survey for Student Engagement

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Students

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Student services staff (career, student activities, housing)

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Academic advisors

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Administrative Staff and offices (registrar, financial aid, etc.)

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Faculty

Percentage rating their interactions a 6 or 7 (on a scale from 1="Poor" to 7="Excellent") 

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Quality of Interactions
National Survey of Student Engagement

Students

Capella: 68

National Benchmark: 58

Academic Advisors

Capella: 66

National Benchmark: 51

Faculty

Capella: 69

National Benchmark: 57

Student services staff (career services, student activities, housing, etc.)

Capella: 57

National Benchmark: 41

Administrative staff and offices (registrar, financial aid, etc.)

Capella: 64

National Benchmark: 31

Skills and Abilities
National Survey for Student Engagement

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Writing clearly and effectively

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Analyzing numerical and statistical information

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Developing a personal code of values and ethics

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Being an informed and active citizen

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Speaking clearly and effectively

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Acquiring job-or work-related knowledge and skills

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Understanding people of other backgrounds

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Thinking critically and analytically

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Working effectively with others

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Solving complex real-world problems

1-Very Little            4-Very Much

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Skills and Abilities
National Survey of Student Engagement

Writing clearly and effectively

Capella: 3.40

National Benchmark: 3.00

Speaking clearly and effectively

Capella: 2.94

National Benchmark: 2.91

Thinking critically and analytically

Capella: 3.44

National Benchmark: 3.29

Analyzing numerical and statistical information

Capella: 2.93

National Benchmark: 2.85

Acquiring job- or work-related knowledge and skills

Capella: 3.15

National Benchmark: 2.92

Working effectively with others

Capella: 3.00

National Benchmark: 3.03

Developing a personal code of values and ethics

Capella: 2.97

National Benchmark: 2.83

Understanding people of other backgrounds

Capella: 2.97

National Benchmark: 2.83

Solving complex real-world problems

Capella: 3.01

National Benchmark: 2.82

Being an informed and active citizen

Capella: 2.81

National Benchmark: 2.70

 

Coursework Emphasis
National Survey of Student Engagement

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Memorizing course material

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Applying facts, theories, or methods to problems or new situations

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Analyzing an idea, experience, or line of reasoning in depth by examining its parts

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Evaluating a point of view, decision, or information source

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Forming a new idea from various pieces of information

1-Very Little            4-Very Much

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Coursework Emphasis
National Survey of Student Engagement

Memorizing course material

Capella: 2.13

National Benchmark: 2.72

Applying facts, theories, or methods to practical problems or new situations

Capella: 3.37

National Benchmark: 3.09

Analyzing an idea, experience, or line of reasoning in depth by examining its parts

Capella: 3.31

National Benchmark: 3.04

Evaluating a point of view, decision, or information source

Capella: 3.31

National Benchmark: 2.92

Forming a new idea or understanding from various pieces of information

Capella: 3.26

National Benchmark: 2.95

 

"Capella has taught me how to use my analytical abilities and actually search for my own voice, to gather data or information from various sources and then come up with my own best conclusions."

Bonnie Jones, PhD

2010 Graduate

School of Business and Technology

Specialization in Organization/Management